A crystal grid featuring an amethyst heart, rose quartz stones, clear quartz points, and a tarot card titled '3 of Cups' surrounded by various pink and purple crystals.

Our Shop Policies

  • • Orders are processed within 3–5 business days unless otherwise stated in the product description.

    • We ship from the United States using trusted carriers such as USPS.

    • Shipping times vary based on location and carrier once your order has been shipped.

    • You will receive a confirmation email with tracking information once your order is on its way.

    Please note: We are not responsible for delays caused by the carrier, weather conditions, or other circumstances beyond our control.

  • Due to the nature of our products, all sales are final.

    • We do not accept returns or exchanges on candles, crystals, gemstones, jewelry, or metaphysical items.

    • This policy helps ensure energetic integrity and product safety for all customers.

    If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos so we can assist you.

  • • If your package arrives damaged, please notify us within 48 hours of delivery with photos of the packaging and items.

    • Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

    • We recommend choosing a secure delivery location.

  • • Never leave a burning candle unattended.

    • Keep candles away from children, pets, drafts, and flammable materials.

    • Always follow candle care instructions included with your order.

    Luna Mystique Collective is not responsible for misuse of candles or failure to follow safety guidelines.

  • Our crystals, gemstones, and handmade candles are natural and/or handcrafted items.

    • Variations in color, size, texture, and appearance are normal and expected.

    • These variations are not considered defects.

    Metaphysical properties are shared for spiritual and educational purposes only and are not intended to replace medical, legal, or professional advice.

  • • All orders receive free surprise items as a thank-you.

    • Free gifts and promotional items are subject to availability and may change without notice.

    • Free items are not eligible for replacement.

  • • Orders may only be canceled within 12 hours of purchase.

    • Once an order has entered processing, it cannot be canceled.

  • If you have any questions about your order or our policies, please contact us through our Contact Us page. We’re always happy to help.

    Thank you for supporting Luna Mystique Collective — we’re honored to be part of your journey.

  • We respect your privacy and are committed to protecting your personal information.

    • We collect only the information necessary to process orders, provide customer service, and improve your shopping experience.

    • Personal information such as your name, email address, shipping address, and payment details is handled securely through Squarespace’s encrypted platform.

    • We do not sell, trade, or share your personal information with third parties, except as required to fulfill your order (payment processors, shipping carriers).

  • By using this website and placing an order, you agree to the following terms:

    • You are responsible for providing accurate billing and shipping information.

    • Prices, product availability, and promotions are subject to change without notice.

    • We reserve the right to refuse or cancel any order due to suspected fraud, errors in pricing, or inventory limitations.

    • Content on this website, including images and text, may not be copied or used without permission.

  • Luna Mystique Collective reserves the right to update or modify these policies at any time. Changes will be reflected on this page with an updated revision date.

    Continued use of this website constitutes acceptance of any updated policies.

A white candle in a pot with black wick, surrounded by white flowers on an open magazine page.