• Orders at LunaMystiqueCollective.com are processed within 3–5 business days, unless otherwise stated in the product description.
• Shipping times vary based on location and carrier.
• You will receive tracking information once your order ships.
• We currently ship within the United States only. LunaMystiqueCollective.com currently DOES NOT offer International Shipping.
• Orders ship via USPS or other trusted carriers.

• LunaMystiqueCollective.com will honor Refunds only if the product arrives damaged due to shipping. You must provide images for us to determine the refund process. Submit a Contact Form.
• Orders may be canceled within 12 hours of purchase.
• Once an order enters processing, it cannot be canceled.

• Please contact us at LunaMystiqueCollective.com within 24 hours of delivery if your order arrives damaged or incorrect.
• Include clear photos of the item and packaging.
• Once marked delivered by the carrier, we are not responsible for lost or stolen packages.
• We recommend shipping to a secure location.

You can reach us at LunaMystiqueCollective.com anytime via our contact page, which is directed to our e-mail. We aim to respond quickly—usually within one business day.

• All candles from Luna Light Treasures, LLC on LunaMystiqueCollective.com are handcrafted from 100% Beeswax Sheets.
• Beeswax candles have a naturally light honey aroma.
• Candle safety and care instructions are included with every order.
• Never leave a burning candle unattended.

• LunaMystiqueCollective.com intuitively and carefully chooses specific crystals for our shop. Crystals and gemstones are natural; variations in color, shape, and size are normal.
• Metaphysical properties are shared for spiritual and educational purposes only.
• Some items are intuitively selected and energetically cleansed prior to shipping.

• Every order from LunaMystiqueCollective.com includes free surprise items as a thank-you.
• During special promotions, additional freebies may be included.
• Free gifts are subject to availability and cannot be customized or replaced.

• We accept secure payments through Squarespace’s encrypted checkout system.
• Accepted payment methods include major credit and debit cards and other options shown at checkout.
• Your personal information is handled securely and never sold.